DigiWeb Terms & Conditions

Last updated: May 26, 2026

Welcome to DigiWeb. These Terms & Conditions (“Terms”) govern your access to and use of the DigiWeb platform, websites, applications, AI-powered features, transcription services, and related products and services provided by Crescendo Systems Corporation (“Crescendo”, “DigiWeb”, “we”, “our”, or “us”).

By accessing or using DigiWeb, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.

1. Definitions

For the purposes of these Terms:

• “Services” means the DigiWeb platform, applications, speech recognition tools, transcription services, AI-assisted features, support services, and related technologies.
• “Customer” means the organization or individual subscribing to the Services.
• “Authorized Users” means employees, contractors, agents, or approved representatives authorized to use the Services.
• “Customer Data” means all audio recordings, transcripts, documents, prompts, metadata, and other information uploaded, processed, or generated through the Services.
• “AI Features” means artificial intelligence, speech recognition, ambient documentation, generative AI, automation, and related functionalities made available through DigiWeb.

2. Permitted Use

Customers may use DigiWeb solely for legitimate internal business, healthcare, legal, insurance, public safety, or administrative purposes in accordance with these Terms and applicable laws.

Customers agree not to:

• Use the Services for unlawful or fraudulent purposes
• Upload malicious code or harmful content
• Attempt to gain unauthorized access to systems or accounts
• Reverse engineer, copy, resell, or redistribute the Services without authorization
• Use the Services in violation of privacy, healthcare, or professional regulations
• Upload content that infringes third-party intellectual property rights

Customers are responsible for ensuring Authorized Users comply with these Terms.

3. Subscription & Licensing

Subject to compliance with these Terms and payment of applicable fees, Crescendo grants Customers a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the subscription term.

Subscriptions may include usage limits, storage limitations, feature restrictions, or user limitations based on the selected plan.

Unless otherwise agreed in writing:

• Subscription fees are billed in advance
• Fees are non-refundable
• Subscription terms automatically renew unless cancelled before renewal
• Customers are responsible for all applicable taxes

Crescendo reserves the right to modify pricing, functionality, or subscription plans with reasonable notice.

4. Intellectual Property

All intellectual property rights related to DigiWeb, including software, interfaces, branding, AI models, documentation, workflows, and associated technologies, remain the exclusive property of Crescendo or its licensors.

Customers retain ownership of their Customer Data.

Customers grant Crescendo a limited right to process Customer Data solely for the purpose of providing, maintaining, securing, and improving the Services in accordance with the Privacy Policy.

5. AI Features & Automated Outputs

DigiWeb may provide AI-assisted outputs including:

• Speech-to-text transcription
• Ambient documentation
• AI-generated summaries
• Draft reports
• Structured document generation
• Prompt-based content assistance

AI-generated content may contain inaccuracies, omissions, or formatting errors.

Customers acknowledge and agree that:

• AI-generated outputs must be reviewed by qualified personnel before use
• DigiWeb does not guarantee clinical, legal, medical, insurance, or professional accuracy
• Customers remain solely responsible for validating all documentation and decisions
• AI outputs are assistive tools and do not replace professional judgment

Additional information regarding AI use is provided in the AI Disclosure & AI Use Policy below.

6. Confidentiality & Data Protection

Crescendo implements reasonable administrative, technical, and organizational safeguards designed to protect Customer Data.

Customers remain responsible for:

• Obtaining all required consents
• Complying with privacy and professional obligations
• Managing user permissions and access controls
• Verifying retention obligations applicable to their industry

Where applicable, Customers are responsible for ensuring compliance with:

• Québec Law 25
• PIPEDA
• HIPAA (where applicable)
• PHIPA
• Professional regulatory obligations
• Applicable healthcare or legal record retention requirements

7. Availability & Support

Crescendo will make commercially reasonable efforts to maintain service availability.

However, the Services may occasionally experience interruptions due to:

• Scheduled maintenance
• Security updates
• Network failures
• Third-party infrastructure outages
• Force majeure events

Support services are provided in accordance with the Customer’s subscription level or separate service agreement.

Crescendo does not guarantee uninterrupted or error-free operation.

8. Third-Party Services

DigiWeb may integrate with third-party platforms, including cloud infrastructure providers, AI providers, speech recognition technologies, and authentication services.

Use of third-party services may be subject to separate terms and privacy policies.

Crescendo is not responsible for third-party products, services, outages, or external systems.

9. Limitation of Liability

To the maximum extent permitted by law:

• DigiWeb is provided on an “as is” and “as available” basis
• Crescendo disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement
• Crescendo shall not be liable for indirect, incidental, special, punitive, or consequential damages
• Crescendo shall not be liable for lost profits, lost revenue, loss of data, business interruption, or reputational harm

Crescendo’s total aggregate liability arising from or relating to the Services shall not exceed the fees paid by the Customer during the twelve (12) months preceding the claim.

10. Indemnification

Customers agree to indemnify and hold harmless Crescendo, its affiliates, officers, employees, and contractors from claims, liabilities, damages, and expenses arising from:

• Customer misuse of the Services
• Violation of these Terms
• Violation of applicable laws or regulations
• Unauthorized or unlawful Customer Data

11. Suspension & Termination

Crescendo reserves the right to suspend or terminate access to the Services where:

• Customers breach these Terms
• Fees remain unpaid
• Security risks are identified
• Illegal or abusive activity is detected
• Continued access could create operational or legal risk

Upon termination:

• Access rights cease immediately
• Customer Data retention or deletion may occur in accordance with applicable agreements and retention policies
• Certain provisions of these Terms survive termination

12. Governing Law

These Terms shall be governed by the laws of the Province of Québec and the applicable laws of Canada.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Québec, Canada.

13. Contact Information

For questions regarding these Terms, please contact:

Crescendo Systems / DigiWeb
Email: support@crescendo.com
Website: https://www.crescendo.com